FAQ

Welcome to the Yumi skincare FAQ page. Here you’ll find clear answers to questions about orders, shipping, returns and our skincare products. We aim to make your shopping experience smooth and reliable. Still have questions? Reach out to us at support@yumiskincare.com.

Still need help?

Send us an email & we’ll get back to you within 2 business days.

Which countries do you ship to?

We currently ship only within the European Union, to the following countries:

The Netherlands
Belgium
Germany
France
Austria

If you live elsewhere in the EU and wish to place an order, feel free to contact us at support@yumiskincare.com. We’re happy to explore possibilities with you.

Shipping rates

Netherlands (NL)
• Shipping: €4,95 / €6,95
• Free shipping from €50
• Track & trace: ✅

Belgium (BE)
• Shipping: €9,95
• Free shipping from €80
• Track & trace: ✅

Germany (GE)
• Shipping: €8,95
• Free shipping from €80
• Track & trace: ✅

France (FR)
• Shipping: €11,95
• Free shipping from €80
• Track & trace: ✅

Austria (AT)
• Shipping: €13,95
• Free shipping from €80
• Track & trace: ✅

How long does shipping take?

We currently ship to the Netherlands, Belgium, Germany, France and Austria. Delivery times are as follows:

Netherlands: 1–3 business days
Belgium: 1–3 business days
Germany: 3–5 business days
France: 3–5 business days
Austria: 3–5 business days

Delivery times are estimates and may vary due to carrier delays or circumstances beyond our control. All orders are shipped from the Netherlands. You will receive a tracking link once your order has been dispatched.

How many days do I have to return my order?

You have 14 days from the date of delivery to inform us of your intention to return the product. After this notification, you have a further 14 days to return the item to us. To submit a return notification, please contact us at support@yumiskincare.com.

Which products are eligible for return?

Only unopened and unused items in their original, undamaged packaging can be returned.

Which items are excluded from returns?

For hygiene and safety reasons, the following items cannot be returned:

Opened or used products
Items with a broken hygiene seal
Sample kits, gift sets, or promotional bundles that are incomplete

How do I request a return?

Send an email to support@yumiskincare.com within 14 days of delivery, stating your order number and which item(s) you would like to return. We’ll provide return instructions.

Who pays for return shipping?

Return shipping costs are the customer's responsibility, unless the item is damaged or incorrect.

When will I receive my refund?

Once we receive and inspect your return, your refund will be issued via the original payment method within 10 business days.

What if I have an allergic reaction to a product?

Unfortunately, we cannot guarantee refunds for allergic reactions, as individual skin responses vary. If you’re unsure about a product, feel free to reach out to us for skincare advice before ordering. In exceptional cases, we may offer store credit.

Can I return part of a gift set or bundle?

No. Gift sets and promotional bundles must be returned in full. Partial returns are not accepted.

Can I return part of a gift set or bundle?

No. Gift sets and promotional bundles must be returned in full. Partial returns are not accepted.

Can I track my return shipment?

Yes, and we recommend doing so. Please return your package using a trackable shipping method. We are not responsible for lost return parcels.

345 Relief Cream

Madagascar Centella Ampoule

345 Relief Cream

Madagascar Centella Ampoule