Shipping policy
Shipping Destinations
Yumi skincare currently ships to the following countries:
- The Netherlands
- Belgium
- Germany
- France
- Austria
We do not ship to other countries at this time.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
During peak periods, promotions, or unforeseen circumstances, processing times may be longer.
Delivery Times
Estimated delivery times after dispatch:
- Netherlands: 1–3 business days
- Belgium: 1–3 business days
- Germany: 3–5 business days
- France: 3–5 business days
-
Austria: 3–5 business days
Delivery times are estimates only and not guaranteed.
Delays may occur due to carrier issues, weather conditions, or other circumstances beyond our control.
Shipping Costs
Netherlands (NL)
• Shipping: €4,95 / €6,95
• Free shipping from €50
• Track & trace: ✅
Belgium (BE)
• Shipping: €9,95
• Free shipping from €80
• Track & trace: ✅
Germany (GE)
• Shipping: €8,95
• Free shipping from €80
• Track & trace: ✅
France (FR)
• Shipping: €11,95
• Free shipping from €80
• Track & trace: ✅
Austria (AT)
• Shipping: €13,95
• Free shipping from €80
• Track & trace: ✅
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Risk of Loss and Delivery Responsibility
In accordance with EU consumer law, the risk of loss or damage to your order passes to you only upon delivery to you or a third party designated by you, other than the carrier.
Delays and Delivery Issues
Yumi skincare is not responsible for delays caused by third-party carriers, customs authorities, or circumstances beyond our reasonable control.
If your order has not arrived within a reasonable timeframe after the estimated delivery period, please contact us at support@yumiskincare.com, and we will assist you in resolving the issue.
Incorrect or Incomplete Address
Please ensure that your shipping address is complete and accurate.
Yumi skincare cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Additional shipping costs incurred due to address errors may be charged to the customer.
Questions
If you have any questions regarding shipping or delivery, please contact us at support@yumiskincare.com.
