Refund policy
Right of Withdrawal (EU Consumer Law)
If you are an EU-based consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without stating a reason.
After informing us of your decision to withdraw, you have an additional 14 days to return the items.
Upon withdrawal, we will refund the purchase amount in accordance with EU consumer law.
Standard outbound shipping costs may be refunded where required by law.
Return shipping costs are at your own expense, unless the return is due to a damaged, defective, or incorrect item.
Hygiene and Sealed Products
In accordance with EU consumer law, products that are sealed for hygiene or health protection — such as cosmetics and skincare — cannot be returned once the seal has been broken.
This does not affect your statutory right of withdrawal, except where excluded by law for sealed hygiene products once opened.
Exclusions from Returns
Returns are not accepted for:
- Products that have been opened or used
- Items with a broken hygiene seal
- Sample kits, gift sets, or promotional bundles that are incomplete
Return Process
To return an item, please follow these steps:
- Contact us at support@yumiskincare.com within 14 days of receiving your order, stating your order number and the item(s) you wish to return.
- Ensure the product is unopened, unused, and in its original packaging.
- Ship the return within 14 days after notifying us.
- Include your order number or a copy of your invoice in the package.
- Send the return using a trackable shipping method to the address below.
Refunds
Once we have received and approved your return, we will issue a refund to your original payment method within 10 business days.
We may withhold the refund until the returned goods have been received or you have provided proof of return, whichever occurs first.
Return shipping costs are reimbursed only if the item was damaged, defective, or incorrectly supplied.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery via support@yumiskincare.com, including clear photos of the issue.
We will cover the return shipping costs and offer a replacement, full refund, or an appropriate alternative solution.
Return Address
Yumi Skincare
Attn: Returns
Heelsumstraat 100
2573 NP The Hague
The Netherlands
Questions?
For questions regarding returns, delivery, or product suitability, please visit our FAQ page or contact us at support@yumiskincare.com
